Who Is Linnworks?
Linnworks is a CommerceOps platform that automates the order lifecycle, helping businesses manage distributed orders, inventory, shipping, listings and more. Their technology enables customers to deliver a seamless experience to buyers, no matter the order type or fulfilment method.
As a scaling business, Linnworks wanted to understand its emissions and ensure long-term sustainability efforts could match its growth. With sustainable growth as a priority for the business and its lenders, the team was ready to build a credible foundation for carbon measurement and action.
The Challenge
Linnworks was at the very early stages of its decarbonisation journey, with no formal emissions tracking or internal expertise in place.
The team struggled with gathering and analysing the large volumes of data required for accurate emissions measurement and carbon reporting. Their processes were manual and time-consuming, and they lacked the tools and support to define a clear sustainability strategy. At the same time, ESG requirements were becoming more important for investor and lender reporting, making it essential to gather the relevant data.
We struggled to gather and analyse the vast amounts of data that are required to deliver accurate carbon reporting. Zevero has helped us to streamline this process and has significantly lifted the workload from our team.
The Solution
Linnworks partnered with Zevero to bring structure, clarity, and confidence to their carbon measurement. Zevero supported the team through onboarding, helping them collect and organise data across Scope 1, 2, and 3. The platform enabled clearer visibility across emissions sources and reduced the internal burden of managing carbon data.
Zevero’s sustainability experts worked closely with Linnworks to improve data quality, align with emissions frameworks, and deliver reliable outputs for investor and regulatory reporting. With regular support, the team was able to set realistic carbon targets and build a credible climate strategy without needing to invest in additional in-house expertise.
We have very little experience in house when it comes to carbon management and sustainability. Having Zevero as a partner through this process has given us the expertise to set realistic targets as we grow, build out a sustainability plan that works both for us and our lenders and deliver consistent analysis and insights on our carbon consumption.
The results
With Zevero, Linnworks has gained clarity on its emissions and made measurable progress across key ESG areas.
Met carbon intensity reduction targets
Linnworks reduced emissions per unit revenue by 9% between 2023 and 2024.
Strengthened investor and lender reporting
Zevero helped build the carbon elements of Linnworks’ ESG criteria to meet lender requirements and private equity expectations.
Improved energy decisions across facilities
Linnworks introduced green electricity tariffs across its sites and used CIBSE benchmarks to assess energy performance. This gave the team clearer insight into how much energy their offices were using and where there was room to improve.
Increased visibility across Scope 3
Zevero supported more accurate supplier-level data and helped highlight opportunities for action within purchased goods and services.
Zevero’s expertise has been invaluable both in supporting us as we built out targets for the business and then in working with us to achieve those targets. They’ve also worked with us to continuously improve the quality of the data we provide, further improving the insights that we receive.
Looking Ahead
With a clearer picture of their footprint, Linnworks can explore ways to take their climate strategy further. Zevero has suggested opportunities such as improving utility data coverage, mapping supplier emissions, and refining travel and procurement policies to support long-term emissions reduction goals.
